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Shipping and Return policy
At Fem Formal, every piece is designed with care, intention and attention to detail. We want your shopping experience to be as thoughtful as our designs. Please review our shipping and return guidelines before placing your order.
1. Order Processing & Shipping
Processing time: Orders are generally processed within 2–5 business days before dispatch.
Canada: Estimated delivery is 2–7 business days after dispatch.
United States: Estimated delivery is 3–10 business days after dispatch.
International orders: Estimated delivery is 7–20 business days after dispatch, depending on the destination.
These are estimates, not guaranteed delivery dates. Delivery may take longer during peak periods, customs inspections or unexpected carrier delays.
Once your order is dispatched, you will receive tracking information where tracking is available. Orders may be shipped through Canada Post or other suitable shipping partners.
2. International Shipping, Duties & Taxes
Fem Formal ships from Canada to selected international destinations. Shipping charges are calculated according to the destination, parcel weight and selected delivery service and will be displayed at checkout where available.
International customers may be responsible for import duties, customs fees and local taxes not collected at checkout. These charges are determined by the destination country and are separate from the shipping fee.
Customers are responsible for providing accurate shipping information. Please contact us promptly if you notice an error in your address.
3. Refunds — 7-Day Return Window
Customers may request a refund by contacting Fem Formal and shipping the eligible item back within 7 calendar days of confirmed delivery.
To qualify:
Contact us at info.femformal@gmail.com for return authorization.
Ship the item within the 7-day window and provide tracking information and proof of shipment.
Return the item in its original condition, unworn, unwashed and unaltered, with original tags and accessories.
Refunds will be initiated after the returned item is delivered to Fem Formal and inspected. Approved refunds will be issued to the original payment method, including applicable taxes and refundable shipping charges as required by law.
4. Exchanges & Store Credit — 14-Day Return Window
Customers may request an exchange for an available item of equal purchase value or store credit by contacting us and shipping the eligible item back within 14 calendar days of confirmed delivery.
Higher-priced exchanges require payment of the difference.
Any remaining balance on a lower-priced exchange will be issued as store credit, unless otherwise required by law.
Exchanges are subject to availability.
Store credit is not redeemable for cash, except where required by law.
Any applicable exchange shipping charges will be communicated before the exchange is finalized.
After 14 days, voluntary returns for refunds, exchanges or store credit will no longer be accepted, subject to statutory consumer rights.
5. Return Shipping & Item Condition
Customers are responsible for return shipping costs unless an item is defective, incorrect, damaged on arrival or otherwise covered by a legal remedy requiring Fem Formal to pay.
We recommend using a tracked service and retaining proof of shipment. Customers must package returns securely. Damage caused during return transit or by inadequate packaging may affect eligibility for a voluntary refund.
Returned items must be free from signs of wear, stains, makeup, perfume, odours or alterations. Items that do not meet these conditions may be ineligible for a voluntary return, subject to applicable law.
6. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us as soon as possible at [insert customer service email]. Include your order number, a description of the issue and photographs where appropriate.
We will review the issue and arrange an appropriate remedy, such as a replacement, repair or refund, as required by applicable law. Statutory rights are not restricted by our standard return windows.
7. Exclusions & Order Changes
Custom-made, personalized, specially altered or clearly marked final-sale items may be excluded from voluntary returns when disclosed before purchase. This does not limit any rights or remedies required by law.
Please review your size, colour and shipping address before checkout. Cancellation or change requests made before dispatch will be considered where possible. Once an order has shipped, cancellation may no longer be possible, subject to applicable cancellation rights.
Colours may vary slightly due to lighting and screen settings. We encourage customers to review product descriptions, fabric details and size charts before purchasing.
8. General Terms
Fem Formal is not responsible for carrier delays outside its reasonable control, but we will assist with shipping inquiries where possible. Lost, incorrectly delivered or undelivered orders will be handled in accordance with applicable law.
We may update this policy from time to time. The version applicable to an order will generally be the version in effect at purchase, subject to applicable law. Customer information will be handled in accordance with our Privacy Policy and applicable privacy laws.
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Contact Us
Fem Formal Customer Support
Email: info.femformal@gmail.com
Website: www.femformal.com
Thank you for choosing Fem Formal. We appreciate your trust in our brand and our commitment to thoughtful design and quality craftsmanship.
